Terms of Sale

Last updated: 13 October 2026

1. Scope

These terms apply to purchases of Stillna cards on stillna.app by consumers. Mandatory consumer law applies in addition and is not limited by these terms.

2. Seller

The seller is Stillna AB, organisation number 559599-7148, a Swedish private limited company registered with Bolagsverket, with its registered office in Stockholm. VAT number SE559599714801. The address and company details are on the Company details page. Email, phone and postal address are on the contact page.

Purchases are open to consumers aged 18 or over. A buyer under 18 needs the consent of a parent or guardian.

3. The product

The cards. Stillna cards are bamboo cards with an NFC chip, sold singly or as a pack of three. Each card is described on the product page.

The cards require the app. The card is a good with digital elements and works only with the Stillna app, free of charge on the App Store and Google Play, on a phone that can read NFC. The phones and system versions supported are listed on the product page on the day of the order.

The card's setup. When a Stillna card is first added in the app, the buyer chooses how long it closes for and which layers, and whether to lock the card. A locked card cannot be changed, and locking is a separate step confirmed in the app. A locked card cannot be resold; on withdrawal, its price is deducted from the refund (see the Returns Policy, section 2).

Updates. For three years from delivery, Stillna AB provides the app updates the card needs to keep working as it did on delivery, including when Apple or Google change iOS or Android. Updates are provided through the App Store and Google Play. A card that stops working only because an update was not installed within a reasonable time is not faulty. If a change to iOS or Android stops the card working and an update cannot remedy it, or if the app is withdrawn, within the three years, the card is faulty and the Returns Policy, section 3, applies. After three years there is no obligation to update or provide the app.

Other NFC tags. Most NFC cards and tags can be used with the app. Stillna cards are not required.

No health claim. The cards are not a medical device. No claim is made about health or sleep.

4. Prices

The price is the price shown on the product page at the time of the order, in the currency shown at checkout, including VAT. The shipping cost is shown at checkout before payment (see the Shipping Policy). No fee is charged for any payment method.

If a price is obviously incorrect, the buyer is informed before dispatch and may cancel the order free of charge.

5. Order and contract

1. The products are placed in the basket.
2. At checkout the buyer gives the delivery address, email address and phone number, and chooses a payment method. The total price, shipping included, is shown before payment.
3. Everything can be corrected until the payment button is pressed.
4. Pressing the payment button places the order with an obligation to pay.
5. The order is confirmed by email without delay.
6. A second email with a tracking link is sent when the order has been posted.

The contract is concluded when the order confirmation is sent. The confirmation contains the order, these terms, the Returns Policy and the model withdrawal form. Order records are kept as set out in the Privacy Policy. These terms are not stored per order; the buyer should save the confirmation.

An order may be cancelled free of charge until it has been posted, through the contact page.

6. Payment

Payment is made by card, Swish, Klarna, Apple Pay or Google Pay, and is handled by Stripe. Stillna AB does not see or store card numbers. With Swish, the recipient is shown as Stripe. Credit or deferred payment through Klarna is provided by Klarna on Klarna's terms. Payment is taken when the order is placed.

7. Delivery

Orders are sent tracked to the countries listed in the Shipping Policy, which forms part of these terms. Stillna AB carries the risk for the goods until delivery.

8. Right of withdrawal

The buyer may withdraw within 14 days of delivery without giving a reason, as set out in the Returns Policy, which forms part of these terms.

9. Faulty goods

Stillna AB is liable for faults present at delivery that appear within three years of delivery, as set out in the Returns Policy, section 3. No commercial guarantee is given beyond the statutory rights.

10. Liability

Nothing in these terms limits the buyer's rights under mandatory consumer law. A buyer may be entitled to damages for loss caused by a fault or a delay, under the Swedish Consumer Sales Act. Loss in a business activity is not compensated. Stillna AB is not liable for delay or fault caused by an event outside its control that it could not reasonably have foreseen or avoided.

11. Disputes

Disputes should first be raised with Stillna AB through the contact page.

A dispute may be referred to Allmänna reklamationsnämnden (ARN), arn.se. ARN charges a fee, tries claims above a minimum value and must receive the case within one year of the complaint to Stillna AB. Stillna AB takes part in ARN's process and follows its recommendations.

Consumers resident in another EU country may also contact the European Consumer Centre in their country, and find dispute bodies at consumer-redress.ec.europa.eu.

12. Applicable law and jurisdiction

Swedish law applies. A consumer resident in another country keeps the protection of the mandatory consumer rules of that country. A dispute may be brought before a Swedish court, or before the courts of the consumer's country of residence.

13. Personal data

Personal data for orders is processed as set out in the Privacy Policy.

14. Changes

The terms in force when the order is placed apply to that order. Changes apply only to later orders. If language versions differ, the Swedish version applies, without limiting the consumer's mandatory rights.

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