Shipping Policy
Last updated: 13 October 2026
1. Destinations
Orders are shipped from Sweden to:
- Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain and Sweden;
- the territories of these countries outside the EU VAT area, including Åland, the Canary Islands and the French overseas departments;
- the United Kingdom.
2. Shipping method
All orders are sent tracked. A tracking link is sent by email when the order has been posted.
3. Shipping cost
The shipping cost depends on the destination and is shown in the checkout before payment.
4. Delivery time
Orders are posted within two working days of the order. Delivery takes 3 to 5 working days from posting within the EU, and longer outside the EU.
Unless another date has been agreed, delivery takes place no later than 30 days after the order.
5. Late or lost orders
Stillna AB carries the risk for the goods until they have been delivered.
If an order has not arrived 10 days after the email saying it was posted, notify us through the contact form or WhatsApp, with the order number. At the customer's option, the order is sent again at no cost, or the full amount paid is refunded, shipping included.
6. Incorrect address
If an order is returned because the address given was incomplete or incorrect, it is sent again once the customer has given the correct address. The customer pays the new shipping cost.
7. Damaged goods
A card that arrives damaged is faulty. Notify us through the contact form or WhatsApp, with a photo. The rights are set out in the Returns Policy, section 3.
8. VAT, duties and import charges
Prices include VAT. Within the EU VAT area, no duties or import charges apply.
For orders to Great Britain of £135 or less, UK VAT is included in the price at checkout and no import VAT is due on delivery. Other orders delivered outside the EU VAT area, including the territories listed in section 1, may be subject to import VAT, customs duties and handling fees in the country of delivery. These are paid by the customer.
9. Contact
Stillna AB. The address and company details are on the Company details page. Contact: contact form or WhatsApp.